We help software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.
With teams staffed across our U.S. and Offshore Software development center in India, @Business can serve as an extension of a client’s support team, or provide turn-key, round-the-clock support services. Our team, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.
Our software maintenance and support services encompass such activities as:
- Error tracking and debugging
- Offshore Maintenance
- Version upgrades
- Version enhancements
- Comprehensive user support
- Technical troubleshooting
- Performance monitoring
- Performance testing
- Quality assurance testing
- Documentation development and maintenance
Our services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.
We carefully outline service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Rational Unified process and our own proprietary Quality Management System.
